
Frequently Asked Questions
Got questions? We've got answers!
All items are made by hand to order at our Wellington based workshop. Orders can take up to 3 weeks to ship. Once shipped your order should arrive within 1-5 buisness days (depending on the region).
Returns & Customer Sizing Errors Because each piece is custom-made to order:
- Incorrect Sizing: We do not offer refunds, returns, or exchanges for customer sizing errors. Customers are responsible for measuring their dog carefully against our Size Guide prior to checkout.
- Our Fit Guarantee: If we send an item that does not match the dimensions specified for the size you ordered, or if we send the wrong item by mistake, please email us within 7 days of delivery. We will priority-craft a replacement or issue a full refund at no cost to you.
Not yet, unfortunately! We currently only ship within New Zealand, we hope to expand overseas soon!
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
We accept all major credit cards, Apple Pay, and Google Pay for your convenience.
Because materials are prepared specifically for your order once the pre-order window closes, order cancellations are only accepted within 24 hours of purchase. After 24 hours, production begins and orders cannot be canceled.
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